Cumberland County Heritage Network Society

Friday, May 15, 2009

WowFactor! Training Event

Join us at the Joggins Fossil Centre for a WowFactor! Training Event

20th May 2009, 1:00pm

WOWfactor! Customer Service Training explores how people, place and process combine to create WOW experiences. Training becomes a self-discovery adventure as servers develop the ability to generate meaningful connections between their product and their guests. Workshop participants learn to recognize when and how guests are pushed and pinched away from WOW! and how to change this.

Staff who are new to the service industry receive key tips for achieving truly memorable and personally satisfying service delivery. Seasoned tourism staff emerges inspired & energized from these innovative, interactive sessions. All staff receives fresh insight into the complexities of service excellence and the motivation to WOW!

The cost is only $40.00 per person, including afternoon refreshments

Please call 902-251-2727 to reserve your places.

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